Cancellation and Refunds

Who we sell to

Handover is sold only to businesses and professionals, for their trade or profession. It isn't sold to consumers.

Delivery

Handover is an electronic service, and nothing physical is shipped. The Service starts in your account as soon as payment is confirmed.

Monthly and yearly plans

Plans can be monthly or yearly. A yearly plan is 10 months' price for 12 months, and a year's fee is taken in one payment, in advance. A yearly plan renews by itself each year unless you end it. The renewal date and amount (KDV included) are shown at the checkout and in your order e-mail, and we write to you 30 days before each renewal. The allowance stays monthly on a yearly plan.

Ending your subscription

You can end your subscription at any time, without giving a reason and without penalty, with “Manage or cancel” on the Plan screen in your account, or by writing to support@zadetech.com. Your subscription ends at the end of the billing period you're in (on a yearly plan, the twelve-month period you're in). You keep using the Service until then, and you aren't charged again. If you stop a yearly plan before its renewal day, the renewal fee isn't charged.

Purchases through Paddle: any payment, 14 days

For billing addresses outside Türkiye, Paddle sells and takes payment. The seller is Paddle: Paddle.com Market Limited, or Paddle.com Inc. in the US, or Paddle.com (Canada) Ltd in Canada.

If you ask within 14 days of any payment you made, we refund it in full, without asking why.

• This covers every payment: the first one, a yearly plan's renewal, and the difference you paid for a plan change. Each has its own 14 days from the moment it was confirmed. When you ask, every payment still inside its 14 days is refunded, in full.
• Your subscription ends as soon as you ask. You can still see all your posts. You can no longer download, publish or schedule the ones you made between the earliest payment you asked back and the moment you asked; every other post is as it was.
• Ask with “Refund my payment” on the Plan screen in your account, by writing to support@zadetech.com, or at https://paddle.net. A request you send within the 14 days is in time.
• We pass your request to Paddle within 1 business day. Paddle makes the refund, and how long it takes to reach your card depends on Paddle and your bank.
• Paddle's Buyer Terms and Refund Policy apply too (https://www.paddle.com/legal/buyer-terms, https://www.paddle.com/legal/refund-policy); where they give you more, you have more.
• You can also cancel in Paddle's customer portal, without a refund; cancelling takes effect at the end of the billing period.
• Under Paddle's Buyer Terms, a yearly plan renews by itself each year unless you cancel. Paddle sends its own reminder in some countries; we write 30 days before every renewal in any case.

Purchases in Turkish lira

If you buy in Turkish lira, on our Turkish site and through iyzico, the page that applies to you is İptal ve İade Koşulları.

When your subscription ends

Your posts aren't deleted. Your account stays read-only: you can view your posts and download the ones you approved. If it ended because you asked for a refund, you can still see all your posts, but you can no longer download, publish or schedule the ones you made between the earliest payment you asked back and the moment you asked; every other post is as it was.

Instagram and TikTok

Publishing to Instagram and TikTok isn't part of what you pay for. It runs through Meta's and TikTok's own platforms, under their rules and subject to their availability. You can also download the posts you approve and share them on your own accounts yourself.